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For more than 80 years, The Walt Disney Co. has been synonymous with excellence in customer service.  It turns out that Disney’s approach to keeping customers happy works in multifamily-housing, too. On Oct. 17, you can learn all about it. The California Apartment Association and Tonusa will welcome Disney Institute to CAA South Coast’s Lunch Club for a workshop on “Disney’s Approach to Quality Service.” In his 90-minute keynote, cast member Bruce Kimbrell will use the Disney model to show attendees how to consistently exceed customer expectations. As part of the Disney Co., the institute energizes organizations with “time-tested best… Read More

Tagged: Orange County

Test forum video

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In 2013, lawmakers derailed threatening bills to the rental housing industry and other business sectors. Some of the bills left floundering focused on parcel taxes, spit roll property taxes and putting tax hikes before voters. For example, here are two bills that CAA opposed and help put on ice until at least next year: AB 59 (D-Bonta) – Parcel Taxes – The intent of AB 59 is to overturn a recent court case that prohibits school districts from imposing different parcel tax rates on different types of property. If passed, AB 59 would allow school districts to impose different parcel… Read More

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For more than 80 years, The Walt Disney Co. has been synonymous with excellence in customer service.  It turns out that Disney’s approach to keeping customers happy works in multifamily-housing, too. On Oct. 17, you can learn all about it. The California Apartment Association and Tonusa will welcome Disney Institute to CAA South Coast’s Lunch Club for […]

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The state’s 2013 legislative session ends Friday with several CAA-supported bills already signed by the governor, on deck for last-minute passage by lawmakers or set aside for legislative consideration in 2014. Some of these California Apartment Association-supported bills and where they stand: Signed by Gov. Jerry Brown SB 196 (R-Cannella) – Gas Rates Disclosure – Apartment Buildings – SB 196 allows an apartment owner who has gas or electric submeters beyond the master meter to post a website address where the tenants can access the utility corporation’s rates.  Current law requires the property owner to post a copy of the… Read More

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Researchers from the University of Southern California are seeking information from Los Angeles-area landlords on the effects of thirdhand cigarette smoke — including smell, residue and related management issues. While secondhand smoke has been researched extensively, scientists are still studying the effects of residual cigarette smoke particles and chemicals found in air, dust and surfaces — also known as thirdhand smoke. To fill this research gap, the state of California is funding a study led by Dr. Jonathan Samet and Dr. Heather Wipfli at USC. The team is focusing on indoor areas and enclosed spaces, including rental properties, in the… Read More

Tagged: Los Angeles

With discrimination complaints, undercover investigations and penalties on the rise, it is imperative to abide by federal, state and local  laws regarding fair housing. The California Apartment Association’s webinar, “Fair Housing – It’s the Law,” gives you the knowledge you need to follow the rules. Learn about the property manager’s role in fair housing, the law as it applies to children and families, accommodating the disabled, policies and procedures, and proper leasing  and rental procedures. Like previous courses in CAA’s summer webinar series, the class will be presented in two 90-minute segments. The first half will be webcast at 1:30… Read More

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Few things rile up a renter like a security deposit dispute. A single misstep could leave a landlord blindsided by allegations of wrongdoing. Don’t let ignorance of the law land you in court. The California Apartment Association’s four-part webinar series this fall starts with “Security Deposits: Collection & Return.” Other webinars will cover companion animals, insurance policies and new laws affecting California rental property owners.  The security deposits webinar, scheduled for 1 p.m. to 2 p.m. Thursday, Sept. 19, provides an overview of the following: Legal limits on amount and type of deposit Using the deposit during the tenancy The… Read More

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The Rental Housing Association of Sacramento Valley presents its 16th annual educational conference and trade show Thursday, Sept. 19, at the Cal Expo Fairgrounds in Sacramento. More than 1,000 industry professionals will have fun while learning, thanks to the “Game On!” theme incorporated into exhibits and programs. Industry professionals give the annual Rental Housing Expo rave reviews for combining top quality education with great entertainment. Expect the same level of enthusiasm with this year’s “Game On!” theme. Tradeshow exhibits will feature board games, sports, video games, casino gaming, and TV game shows. Training is available for every employee, from leasing… Read More

Tagged: Sacramento Valley

Question: After a 60-day notice expires, can I change the locks and have the resident’s belongings removed? Answer: No, you must go through the eviction process if they did not comply with the 60-day notice. In any case, before you act, you should consult with an attorney. Question: If a tenant does not give a 30-day notice of intent to vacate, can the full security deposit be kept by the landlord? Answer: You can only deduct for any unpaid rent up to 30 days from the date the tenant vacated if the tenancy is month-to-month or until the premises are… Read More

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