CAA’s Helpline service is an optional add-on benefit for the exclusive use of CAA members who have purchased the service with their membership. Through our advisors, this service provides CAA members with a better understanding of landlord-tenant-related laws, regulations, court cases and administrative procedures.
In addition to responding to the member’s question, our advisors can sometimes direct members to relevant resources, including Industry Insights, government forms and information contained on CAA’s website.
Practical Limitations
The Helpline service does not extend to third parties. CAA members may not utilize the Helpline to answer questions on behalf of other landlords, tenants, or management companies.
The Helpline is not a legal service, and advisors do not provide legal representation or legal advice to members. The advisors will recommend that you consult with your own legal counsel when appropriate.
The service may only be used to discuss issues related to property you own or manage, and have registered with your CAA membership.
How Do I Contact the Helpline?
Choose “Register a Question” below to be taken to the CAA Helpline section under My Account where you may post your question*. One of our advisors will review your question and respond appropriately, generally within one business day.
* You must have the appropriate membership level and be authorized by your organization to submit a Helpline question.
Looking to add Helpline access to your CAA membership?
To add Helpline access to your CAA membership contact us using the form below, or call member services at (800) 967-4222 for assistance.
Who Will Be Answering My Question?
Our advisors are a team of highly-qualified and experienced professionals supporting California housing providers and property managers.
What Are the Normal Business Hours of the Helpline?
Advisors are available to answer members’ questions most business days, Monday through Friday 9 a.m. – 4 p.m., excluding holidays.
Is There a Limit on the Number of Times I Can Use the Helpline Service?
There is no limit on the number of times you may use the Helpline, nor on the length of time an advisor may spend on your question.
How Long Will I Wait to Get a Response From an Advisor?
Members usually receive a response from an advisor within one working day.
Can I Access a History of My Questions and the Answers?
Your questions are tracked on your account where you will be able to see a history of your questions and responses from the CAA Helpline.
Why Don’t the Advisors Answer the Phone Directly?
Because questions can involve complicated situations; it’s best if an advisor can take the necessary time to research the particular issue before responding to a member. Advisors can more quickly answer a member’s question if the member leaves pertinent details when submitting their question online. All questions are answered in the order received.
