CAA’s Helpline service is a member benefit for the exclusive use of our CAA members. Through our advisers, this service provides CAA members with a better understanding of landlord-tenant-related laws, regulations, court cases and administrative procedures.
In addition to speaking with members directly, our advisers can sometimes direct callers to relevant resources, including opinion letters, government forms and information contained on CAA’s website.
The Helpline service does not extend to third parties. CAA members may not utilize the Helpline to answer questions on behalf of other landlords, tenants, or management companies.
The Helpline is not a legal service, and advisers do not provide legal representation or legal advice to members. The advisers will recommend that you consult with your own legal counsel when appropriate.
The service may only be used to discuss issues related to property you own or manage.
How Do I Contact the Helpline?
If you are authorized to ask a question by having the appropriate membership level and authorized by your organization, you will be taken to the Landlord Helpline section under your account. Here you can post your question and either request a time for a call back or choose a written response. One of our advisers will review your question and respond appropriately within one business day. In addition, your case question will be tracked on your account where you will be able to see a history of your questions and responses to the CAA Landlord Helpline.
Who Will Be Answering My Question?
Our advisers are a team of highly-qualified and experienced professionals supporting California landlords and property managers.
What Are the Normal Business Hours of the Helpline?
Advisers are available to answer members’ questions most business days, Monday through Friday 9 a.m. – 4 p.m.
The Helpline will be closed for the following holidays:
|New Year’s Day||January 1|
|Martin Luther King Day||January 20|
|President’s Day||February 17|
|Memorial Day||May 25|
|Independence Day||July 5|
|Labor Day||September 7|
|Columbus Day||October 11|
|Veteran’s Day||November 11|
|Thanksgiving Day||November 26|
|Day After Thanksgiving||November 27|
|CAA Winter Holiday||December 24|
|Christmas Day||December 25|
Is There a Limit on the Number of Times I Can Use the Helpline Service?
There is no limit on the number of times you may use the Helpline, nor on the length of time an adviser spends with you.
How Long Will I Wait to Get a Response From an Adviser?
Members usually receive a return call from an adviser within one working day.
Why Don’t the Advisers Answer the Phone Directly?
Because questions can involve complicated situations; it’s best if an adviser can take the necessary time to research the particular issue before returning a member’s call. Advisers can more quickly answer a member’s question if the member leaves pertinent details with Helpline administrative staff or outlines the details in an e-mail query.
The questions are answered in the order received unless the member has indicated a specific time for a call-back.