Federal and state fair housing laws allow individuals with disabilities the right to have service animals and support animals – also known as emotional support, comfort, or companion animals – in rental housing, even if pets are not permitted. Though these laws are not new, they have evolved over time and remain a regular source of confusion for landlords and tenants alike.

This webinar will cover the key information every rental housing provider needs to know in order to avoid running afoul of the law, including:

  • The difference between service animals and support animals
  • When the landlord must allow service and support animals
  • The process for evaluating a request to allow a service or support animal
  • Fees and deposits for service and support animals
  • Permissible rules for the animal’s conduct
  • CAA forms related to service and support animals


Whitney Prout, Executive Vice President, Legal Affairs, California Apartment Association

Mallory Homewood, Policy & Compliance Counsel, Local Government Affairs, California Apartment Association

On-Demand Cost: $55 CAA Member/ $95 Non-Member
Original Broadcast Date: April 2024
Estimated Course Length: 1 Hr.

Qualifies for 1 Unit of CCRM Continuing Education Credit for current CCRM Certified Individuals.

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