Handling applications is a fundamental part of every rental housing provider’s business operation.

The application process is the first interaction you will have with your new tenant, and it sets the tone for the rest of the landlord-tenant relationship.

Parts of the application process are also strictly regulated, and there are many potential fair housing issues that can arise. As a result, it’s crucial that your policies and procedures for the application process are carefully considered and consistently applied.

This webinar will cover the different steps in the application process with information about legal compliance information and best practices, including:

  • How to handle multiple applications for the same unit
  • Procedures when there are co-applicants
  • Complying with screening fee laws
  • Holding deposits
  • Accepting and denying applications
  • Using CAA forms in the application process


Heidi Palutke, Education, Policy and Compliance Counsel, California Apartment Association

Heidi Palutke holds principal responsibility for CAA’s compliance
and education programs, including the development of statewide
and local compliance forms and materials. She conducts research
and analysis of state and local legislation to support CAA’s public
affairs team. She also represents CAA before various regulatory agencies and departments and manages CAA’s various litigation projects.

Whitney Prout, Policy & Compliance Counsel, California Apartment Association

Whitney advises CAA’s state and local public affairs teams, develops CAA’s education and compliance materials, assist members on CAA’s Helpline, and represents the interests of CAA members on regulatory issues. Prout has extensive experience advocating on behalf of rental housing providers throughout California in litigation and compliance matters, as well as legislative and regulatory fora.

Original Broadcast Date: September 2018
On-Demand Cost: $49 CAA Member/ $89 Non-Member
Estimated Course Length: 1 Hr.

Qualifies for 1 Unit of CCRM Continuing Education Credit for current CCRM Certified Individuals.

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