A survey from the California Apartment Association reflects widespread landlord frustration with the current COVID-19 emergency rental assistance program (ERAP), underscoring the need for improvements that a CAA-sponsored bill would provide.

More than 530 rental housing providers responded to CAA’s survey, launched last month, with about 31% reporting that their tenant or tenants have not cooperated, failed to respond, or failed to apply for rental assistance. Moreover, nearly 14% reported that their tenant failed to qualify for help because they earn more than 80% of the area median income.

One owner said she’s owed about $75,000 in back rent and expressed particular frustration with a delinquent tenant who works two jobs in San Francisco but won’t return her phone calls, emails or text messages.

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