CAA’s Helpline service is an optional add-on benefit for the exclusive use of CAA members who have purchased the service with their membership. Through our advisers, this service provides CAA members with a better understanding of landlord-tenant-related laws, regulations, court cases and administrative procedures.
In addition to speaking with members directly, our advisers can sometimes direct callers to relevant resources, including opinion letters, government forms and information contained on CAA’s website.
Practical Limitations
The Helpline service does not extend to third parties. CAA members may not utilize the Helpline to answer questions on behalf of other landlords, tenants, or management companies.
The Helpline is not a legal service, and advisers do not provide legal representation or legal advice to members. The advisers will recommend that you consult with your own legal counsel when appropriate.
The service may only be used to discuss issues related to property you own or manage.
How Do I Contact the Helpline?
Choose “Register a Question” below to be taken to the Landlord Helpline section under your account where you may post your question*. One of our advisers will review your question and respond appropriately, generally within one business day.
* You must have the appropriate membership level and be authorized by your organization to submit a Helpline question.
Looking to add Helpline access to your CAA membership?
To add Helpline access to your CAA membership contact us using the form below, or call member services at (800) 967-4222 for assistance.
Who Will Be Answering My Question?
Our advisers are a team of highly-qualified and experienced professionals supporting California landlords and property managers.
What Are the Normal Business Hours of the Helpline?
Advisers are available to answer members’ questions most business days, Monday through Friday 9 a.m. – 4 p.m., excluding holidays.
Is There a Limit on the Number of Times I Can Use the Helpline Service?
There is no limit on the number of times you may use the Helpline, nor on the length of time an adviser spends with you.
How Long Will I Wait to Get a Response From an Adviser?
Members usually receive a return call from an adviser within one working day.
Can I Access a History of My Questions and the Answers?
Your questions are tracked on your account where you will be able to see a history of your questions and responses from the CAA Landlord Helpline.
Why Don’t the Advisers Answer the Phone Directly?
Because questions can involve complicated situations; it’s best if an adviser can take the necessary time to research the particular issue before returning a member’s call. Advisers can more quickly answer a member’s question if the member leaves pertinent details with Helpline administrative staff or outlines the details in an e-mail query. All questions are answered in the order received.
