CAA’s Helpline service is a member benefit for the exclusive use of our CAA members. Through our advisers, this service provides CAA members with a better understanding of landlord-tenant-related laws, regulations, court cases and administrative procedures.

COVID-19 Tenant relief Act Extension Questions

On July 28, 2021, Governor Gavin Newsom signed into law AB 832. It took effect immediately. This law extends the COVID-19 Tenant Relief Act (CTRA), California’s statewide eviction moratorium, through September 30, 2021, including the additional resident protections enacted by SB 91 earlier this year.  This law requires service of a new Informational Notice to residents with past due balances no later than July 31, 2021. July 2021 Informational Notice

CAA staff have prepared an Industry Insight, a Frequently Asked Questions paper and updated forms for AB 832 compliance.   Please review these materials at CAA’s CTRA Compliance Pagebefore submitting any questions about AB 832.

Rental Assistance Payment Program Questions

SB 91 also established a rental assistance program. The application process for the State of California’s Rental Assistance Payment Program opened on March 15, 2021. Visit CAA’s Rental Assistance Program Page for more information.  AB 832, effective June 28, 2021, made revisions to the Rental Assistance Payment Program.  An overview is provided in this paper.

For questions regarding the state’s program, please visit https://housing.ca.gov/covid_rr/   or email the California Department of Housing and Community Development at ERAP@hcd.ca.gov.

Helpline Services

The California Apartment Association’s Helpline service provides explanation of laws, regulations, court cases, and administrative policies affecting California landlords and tenants.

The Helpline service provides CAA Helpline Members access to CAA’s advisers who answer landlord-tenant-related questions in a timely fashion, usually in one business day.

Advisers are available to answer questions for our Helpline Members Monday – Friday 9 a.m. to 4 p.m. (PST)

About the CAA Advisers

Our advisers are a team of highly qualified and experienced professionals supporting California rental property owners and managers.

The CAA Helpline is exclusively for CAA Helpline Members and may only be used to assist members with matters related to properties they own or manage.

The Helpline is not a legal service, and Helpline advisers do not provide legal representation or legal advice to members. The Helpline advisers will recommend that you consult with your own legal counsel when appropriate.


The Helpline is exclusively for our CAA Helpline Members and may only be used to assist members with matters related to the properties they own or manage. Interested in adding Helpline to your current membership? Contact members services at (800) 967-4222.

The Helpline service cannot be extended to third parties. Our advisers cannot give thorough responses based on secondhand information.