Helpline

COVID-19 Tenant Relief Act Extension Questions

On January 29, 2021, Governor Gavin Newsom signed into law SB 91. It took effect immediately. This law extends the COVID-19 Tenant Relief Act (CTRA), California’s statewide eviction moratorium, through June 30, 2021, and enacts new protections for renters related to the COVID-19 pandemic.

Please review CAA’s CTRA Compliance Pagebefore submitting any questions about SB 91.

Rental Assistance Payment Program Questions

SB 91 also establishes a rental assistance program. The application process for the State of California’s Rental Assistance Payment Program opened on March 15, 2021. Visit CAA’s Rental Assistance Program Page for more information.

For questions regarding the application process for the state’s program, please email the California Department of Housing and Community Development at ERAP@hcd.ca.gov.


Due to a high volume of questions related to this new law, we are currently unable to guarantee a response in the normal response time of one business day.


COVID-19 Questions

COVID-19 Resource Page: To help answer most of your questions related to the Coronavirus outbreak, CAA has created a resource page that includes the most recent legislative issues, resources for landlords addressing both employee and tenant related issues, along with links to Federal resources.

For our members, CAA has also created a list of Frequently Asked Questions regarding COVID-19.

Helpline Services

The California Apartment Association’s Helpline service provides explanation of laws, regulations, court cases, and administrative policies affecting California landlords and tenants.

The Helpline service provides CAA Helpline Members access to CAA’s advisers who answer landlord-tenant-related questions in a timely fashion, usually in one business day.

Advisers are available to answer questions for our Helpline Members Monday – Friday 9 a.m. to 4 p.m. (PST)

The Helpline is exclusively for our CAA Helpline Members and may only be used to assist members with matters related to the properties they own or manage. Interested in adding Helpline to your current membership?
Contact members services at (800) 967-4222.

The Helpline service cannot be extended to third parties. Our advisers cannot give thorough responses based on secondhand information.

More About the Helpline

About the CAA Advisers

Our advisers are a team of highly qualified and experienced professionals supporting California rental property owners and managers.

The CAA Helpline is exclusively for CAA Helpline Members and may only be used to assist members with matters related to properties they own or manage.

The Helpline is not a legal service, and Helpline advisers do not provide legal representation or legal advice to members. The Helpline advisers will recommend that you consult with your own legal counsel when appropriate.