CAA’s Helpline service is a member benefit for the exclusive use of our CAA members. Through our advisers, this service provides CAA members with a better understanding of landlord-tenant-related laws, regulations, court cases and administrative procedures.

COVID-19 Tenant Relief Act Extension Questions

On March 31, 2022, California’s lieutenant governor, Eleni Kounalakis, signed a three-month extension of CTRA before the current moratorium – passed under AB 832 – was set to expire in full at midnight that evening. It took effect April 1. This law extends the COVID-19 Tenant Relief Act (CTRA), California’s statewide eviction moratorium, through June 30, 2022, but with many notable differences.

CAA staff have prepared an Industry Insight paper on AB 2179 here: https://caanet.org/kb/ab-2179-notice-and-eviction-procedure-update/ and have updated our comprehensive CTRA paper here: https://caanet.org/kb/covid-19-tenant-protections-covid-19-tenant-relief-act-and-covid-19-rental-housing-recovery-act/.

Please review these materials at CAA’s CTRA Compliance Page, before submitting any questions about rent collections at this time.

Rental Assistance Payment Program Questions

SB 91 established a rental assistance program. The application process for the State of California’s Rental Assistance Payment Program opened on March 15, 2021 and closed on March 31, 2022. However there may be some local programs still accepting applications. Visit CAA’s Rental Assistance Program Page for more information. 

Helpline Services

The California Apartment Association’s Helpline service provides explanation of laws, regulations, court cases, and administrative policies affecting California landlords and tenants.

The Helpline service provides CAA Helpline Members access to CAA’s advisers who answer landlord-tenant-related questions in a timely fashion, usually in one business day.

Advisers are available to answer questions for our Helpline Members Monday – Friday 9 a.m. to 4 p.m. (PST)

About the CAA Advisers

Our advisers are a team of highly qualified and experienced professionals supporting California rental property owners and managers.

The CAA Helpline is exclusively for CAA Helpline Members and may only be used to assist members with matters related to properties they own or manage.

The Helpline is not a legal service, and Helpline advisers do not provide legal representation or legal advice to members. The Helpline advisers will recommend that you consult with your own legal counsel when appropriate.


The Helpline is exclusively for our CAA Helpline Members and may only be used to assist members with matters related to the properties they own or manage. Interested in adding Helpline to your current membership? Contact members services at (800) 967-4222.

The Helpline service cannot be extended to third parties. Our advisers cannot give thorough responses based on secondhand information.