Sample letter to residents amid COVID-19 outbreak

Dear Residents,  

The coronavirus (COVID-19) pandemic has thrust our community into unknown territory. We recognize this is a frightening time and that many in our community have faced both health and economic impacts. We are here to try to help.  

The last thing anyone wants is to lose a safe place to call home. Unfortunately, there has been misinformation circulating online and in the media about what the current crisis means for those who rent their homes.  Our hope is to eliminate any confusion. 

If you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay rent, we encourage you to notify us as soon as possible to discuss potential alternative payment arrangements that may be made to accommodate your situation.  Please be aware that if you do not contact us to let us know that you have been affected by COVID-19, we will not know that you may need assistance during these unprecedented times.  

If you are not currently facing a COVID-19 related hardship, please continue to pay rent as usual. As employers, we want to ensure we are able to continue to support the personnel and staff who work every day to provide essential services to all residents.  We are all in this together, and if we work together, we can weather this storm. 

It is our hope that in the coming weeks and months our elected leaders will take steps to provide financial assistance to mitigate the hardships faced by residents. We value all our residents and will support efforts by our leaders to help support members of our community during this pandemic. 

If you have questions or concerns, please contact _________________________ at ________________. 

With sincerest appreciation,  

Sample Letter – Spanish

Additional Community Resources

Feel free to download the relevant local resources document below and attach it to each letter to your residents. These documents identify various resources that may help assist your residents during this challenging time.