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For more than 80 years, The Walt Disney Co. has been synonymous with excellence in customer service.  It turns out that Disney’s approach to keeping customers happy works in multifamily-housing, too. On Oct. 17, you can learn all about it. The California Apartment Association and Tonusa will welcome Disney Institute to CAA South Coast’s Lunch Club for a workshop on “Disney’s Approach to Quality Service.” In his 90-minute keynote, cast member Bruce Kimbrell will use the Disney model to show attendees how to consistently exceed customer expectations. As part of the Disney Co., the institute energizes organizations with “time-tested best… Read More

Tagged: Orange County

Question: I have a two-bedroom apartment rented to two roommates. One roommate always pays the rent on time. The other roommate is habitually late. Can I do an eviction based on a partial payment even though the month is not over? Answer: Both tenants are responsible for the entire amount of the rent so long as they are on the same rental agreement/lease. You should serve a three-day notice to pay rent or quit for the balance of the rent and name both roommates. If they do not comply, commence an unlawful detainer action naming both. Question: I believe that… Read More

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Landlords, cross your fingers that job growth will keep fueling demand for apartments, especially in San Jose, where rent prices jumped 6.7 percent in the second quarter. That $134 rent spike followed a surge in San Jose’s workforce. Last year, the city added 34,200 jobs, with an estimated 27,500 more on the way, reports RealFacts, citing a study by Marcus & Millichap. Read this RealFacts article for the national perspective on rent growth, plus predictions on whether rent prices will continue climbing as more apartments come on line.

Tagged: Tri-County