Lunch Club workshop covers Disney’s approach to quality service


NEWPORT BEACH — More than 330 people packed the Radisson Newport Beach  Thursday, Oct. 17, for a CAA South Coast Lunch Club workshop about how The Disney Company® consistently exceeds customers’ expectations.

In a 90-minute presentation titled ”Disney’s Approach to Quality Service,” Bruce Kimbrell of Disney Institute shared the company’s time-tested best practices and how they can translate to virtually any business  – including multifamily housing.

Industry partners TONUSA, and United Paving sponsored the event, where 23 property management companies were represented.

“We are always looking to add value for our members,” said Tommy Thompson, executive director of the California Apartment Association’s South Coast Division. “Disney is one of the biggest and brightest brands in the region, and Bruce demonstrated why. The training was outstanding, and I’m confident those who attended received some tips and ideas that they will use to make their businesses better.”

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