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CAA Connect Rental Housing Conference & Expo 2018 – Santa Clara

April 19 @ 9:00 am - 5:00 pm

We are excited to announce that the 45th Annual CAA Connect Rental Housing Conference & Expo will return to the Santa Clara Convention Center on Thursday, April 19th, 2018.


• Invaluable education impacting the Rental Housing Industry
• Get immediate answers to your most pressing management challenges
• Prepare for trends that could impact your business
• Identify the right vendors, products, and services for your business
• Grow your personal brand networking with industry professionals
• Stay ahead of the competition with ready solutions for future challenges


• Owners/Presidents/Principals
• Corporate Executives
• Regional Portfolio Managers
• Community Managers
• Marketing Professionals
• Maintenance/Facilities Professionals
• Leasing Professionals
• California Certified Residential Managers (CCRM)
• Independent Rental Owners
• Rental Property Investors


  • 9:15 AM — General Remarks
  • 9:30 AM — 10 Principles of Success
    • What do successful people do to become successful? How do successful people think? Why do some people live the lives they’ve always dreamed of, while others always seem to be stuck in neutral-or going in reverse? In “Ten Powerful Principles for Success” you’ll learn the answers to these questions as you discover the ten simple principles that completely transformed the life and career of Rommel Anacan  and propelled him to become one of the leading motivational speakers and thought leaders today.
      • Speaker: Rommel Anacan, President and Founder, The Relationship Difference
  • 10:00 AM  — Bye Bye Gen Y, Hello Generation Z
    • Learn about the newest generation of residents moving into your properties. These new residents manage five screens at once, text whenever possible (rather than talk) and spend more money on food than on clothing. If you don’t know a bae from a bay, or don’t know if your outfit is on fleek, you need to attend this class just to know how to communicate. Learn what Gen Z likes and doesn’t like.
      • Speaker: Lisa Trosien, Apartment Expert
  • 11:00 AM — Quick Draw: Law and Management
    • Get both an attorney’s and property manager’s points of view on hot legal topics and management issues affecting your business and operations. Stephen will give his explanation of the law, and Michael will cover the “real world” application. Bring your tough questions to our experts and leave with answers
      • Speaker: Stephen Pahl, Senior Partner & Chairman, Pahl & McCay
  • 12:00 PM — Lunch and Tradeshow
  • 1:30 PM — Market Analysis Report
    • CoStar Market Analytics is the most powerful solution designed to help owners, investors, property managers, and lenders minimize risk and maximize returns. Get the latest forecasting information about the Bay Area market to stay on top of the trends.
      • Speaker: Stephen Pahl, Senior Partner & Chairman, Pahl & McCay
  • 2:00 PM — The Psychology of Customer Service
    • The Psychology of Customer Service” focuses more on helping attendees understand their customer’s mindset, understand their own mindset, and then motivates them to provide the level of customer service their customers expect.
      • Speaker: Rommel Anacan, President and Founder, The Relationship Difference
  • 3:00 PM — Fair Housing Panel of Experts
    • April is Fair Housing Month! Join us for a dynamic panel of experts to review Fair Housing! This course will outline various key components of Fair Housing along with the current critical issues at the forefront of multifamily industry today. All staff should attend this course.
  • 4:00 PM — 6:00 PM Xfinity Hosted Reception


Connect with us on Twitter @CAAConnectExpo Live Tweet with us at #CAAConnectExpo

Cancellation Policy & Registration Terms: Full refund will be granted for cancellation requests emailed to expo@caanet.org received up to and on March 14, 2018 midnight (PST). Credits and refunds will not be accepted for cancellation requests received on or after March 15, 2018.

CAA reserves the right to change or cancel program elements without notice or refund.

Register Now >>


April 19
9:00 am - 5:00 pm
Event Categories:
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Santa Clara Convention Center
5001 Great America Parkway
Santa Clara, CA 95054 United States