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About Your Username

Please note: The California Apartment Association is no longer using the default log in (Membership ID and ZIP code + caa). When CAA launched its new website, your username became your email address.

Members should have received an email from “Caanet” that contains a link for setting a personalized password. If you are a member and did not receive the email, please send a request to membership@caanet.org.

Website Navigation Videos

CAA has created a collection of easy to follow Website Navigation Videos to help you navigate our website.  Learn how to pay an invoice online, submit a question to the helpline, use our knowledge base to find articles on a specific topic, review your purchase history and much more!

Questions & Answers

Question: When I clicked on the link in my email to set my password, the message that came across said my username was “caa” and then my email address all together. Do I need to put “caa” before my email address, this is confusing.

Answer: First, for those of you who do not want to know the technical part, the answer is your email address is your username. The “caa” does NOT need to be part of your username.

For those who want to know technical reasons: our new data system is SalesForce.com and they provide services to tens of thousands of customers across the world. In the remote chance that your company also uses SalesForce.com and your username is your email address, SalesForce requires a unique username across its whole platform. Therefore, we had to distinguish your username in our system by adding a “caa” in front of it. Again, you don’t have to worry about the “caa” because we take care of that with our own login functionality.

Question: Do I need to have an email address in order to get access?

Answer: Yes, in order for CAA to be able to track to the individual (certifications, classes, event attendance, purchases, helpline calls, etc.) we need a distinct identifier. Email addresses serve as the best way to accomplish this. In addition, if you forget your password, or need communication from the system, the quickest way to retrieve it is via your email.

Question: I received an email from SalesForce that said Welcome to Caanet, is this a legitimate email?

Answer: Yes, this was an email that was system generated by SalesForce, and we had limited abilities to edit. We did send off three emails starting at the end of February of this year, along with posting the upcoming changes in our weekly newsletters and on our old website to draw as much attention to the change before it occurred.

Question: I had my forms saved in an area where it saved all my data and I’m afraid I lost that information?

Answer: Good news, the information is safe. This service is provided by Forms R Us, and is still available through our website. Navigation to this area can be found under the Members Services section, and then clicking on Forms. Once you are on the Forms page you can scroll down past the Search function and you will see a section called “Other Ways to get CAA Forms”. In this section you will see the link to Forms R Us. Clicking on the button will take you directly to the Forms R Us page and you can login to your services.

Question: What else is covered in the Membership Services section?

Answer: Any services that we provide to our members now fall under Member Services. This includes Forms, Events & Classes, Knowledge Base, Publications, Helpline, Insurance and Tenant Screening.

Question: After I get my password set and I try to log in, I still can’t see forms or go to the helpline section, what am I doing wrong?

Answer: There could be a couple of reasons; your membership may have lapsed, or your historic information was not brought over from our prior systems correctly. The best solution is to send an email to our Member Services department at membership@caanet.org and they will be happy to make the appropriate changes to your account.

Question: How come I can’t find my certifications, education or events information in the “My Account” section?

Answer: CAA will be migrating data over from our prior system over the next few months. As more information gets populated you will be able to see it in your profile.

Question: After I have created my password and go to a rental form, it tells me that I must sign in again?

Answer: When you first sign in, you must be sure to go to the home page where you will find the title “Member Services”. If you have logged in and you see a tab at the top that says HOME, you need to click home in order to be directed to the home page.

Question: I heard that CAA sends emails that talk about recent political issues, upcoming events and education as well as changes in forms and procedures?  I don’t get these emails, and I’m not sure why?

Answer: There are potentially two reasons our emails are not reaching you.  First, your company or internet service provider may block emails that come from our location.  Second, your email software (Outlook, Yahoo, GMail, etc.) is blocking us.

In the case it’s your company or internet service provider, you should contact your IT Department or Internet Service Provider (ISP) and ask them to put CAA on your “Whitelist.” Below are the list of email addresses and IP addresses you should pass on to your IT or ISP:

  • mail.naylorcampaign1.com (CAA E-News letter and Magazine)
  • naylor.com (CAA Vendor Directory & E- Newsletter and Magazine)
  • caanet.org (CAA Education & Events)
  • 136.147.176.7 (CAA Education & Events)

For your email software configuration, below are some handy email configuration ideas based upon your software:

Outlook: 

  • Select Junk E-mail on the Home tab, then select Junk E-mail Options.
  • Go to the Safe Senders tab.
  • Click Add….
  • Type the following email address from CAA below:
  •     mail.naylorcampaign1.com (CAA E-News letter and Magazine)
  •     naylor.com (CAA Vendor Directory & E- Newsletter and Magazine)
  •     caanet.org (CAA Education & Events)
  •     136.147.176.7 (CAA Education & Events)
  • Click OK.
  • Click OK again.

Yahoo:

  1. Open your Yahoo mailbox.
  2. Select Options from the top menu > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click “Add Filter”.
  5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu.
    Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

GMail:

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.